Terms and Conditions
Prices are exclusive of GST. GST is added at time of invoicing.
To ensure you have the current price list, please contact our customer service team to confirm. We assume no responsibility should you have used expired pricing.
All discounts ae subject to terms & conditions. Please contact management for further information.
All orders must be submitted using a Sunlight Products official order form. ALL products must be ordered as make size (with deductions having already been made).
Once we have received your order a confirmation email will be sent (to your nominated email address). Your order will be in production the following morning.
Cancellations & Changes
For changes or cancellations please contact our customer service team within 12 hours of email confirmation. Any changes must be in writing. Changes will be accepted at no charge provided manufacturing has not commenced, otherwise the order will be charged at full cost.
PAYMENT TERMS & CONDITIONS
Payments will only be accepted by cash, Eftpos, or bank transfer. No cheques accepted.
30 Day Accounts
Payment required 30 days from statement. The customer agrees to comply with the trading terms of Sunlight Products Pty Ltd. Payment for goods or services shall be made by the customer to Sunlight Products Pty Ltd thirty days (30) from the date of the statement. It is agreed that if the Customer does not make payment within the period specified herein, the Customer will pay Sunlight Products Pty Ltd by way of liquidated damages a default charge calculated by the application of a monthly percentage rate of 2% per month or part thereof, on the amount due from the due date for payment until the date that the total sum due to Sunlight Products Pty Ltd is paid in full.
Strictly COD, goods will be released on receipt of cash, Eftpos or bank transfer (email or fax is requested to be sent through to minimise delay of allocation of funds).
Will apply to products stored more than 30 Days.
Inactive accounts of at least 12 months will automatically be placed on hold and all discounts removed. A new account application will be required to re-activate account.
In the event of the Customers default under these Terms and Conditions the Customer shall pay to Sunlight Products Pty Ltd, on demand, all costs including & without limitation all legal costs (on a solicitor/own client basis), all mercantile agents fees incurred by Sunlight Products Pty Ltd in recovering or attempting to recover all amounts outstanding and payable under these terms and conditions, including any dishonour or bank fees incurred by Sunlight Products Pty Ltd relating to payments made by the customer.
Change of ownership
The Customer agrees to notify Sunlight Products Pty Ltd in writing of any changes of ownership of the customer within 7 days from the date of such change and indemnifies Sunlight Products Pty Ltd against any loss or damage incurred as a result of the Customer’s failure to notify Sunlight Products Pty Ltd of such change.
The customer hereby agrees to on-sell, install and supply the goods in accordance with Sunlight Products Pty Ltd instructions and all government or regulatory requirements including but not limited to the various child safety regulations.
The purchaser also accepts on receipt of the goods their responsibility to supply and fit all products supplied by Sunlight Product Pty Ltd with all our Child Safety labels, stickers and devices intact and fitted correctly in accordance with legislative requirements.
Blinds & curtains with cords/chains must be installed in a way that ensures a loose cord cannot form a loop. Blinds and curtains must be installed in accordance with the instructions on any retail packaging. A cleat/cord safe device used to secure a cord/chain must be installed at least 1600mm above floor level. Warning labels or swing tags supplied with the corded/chained blinds/curtains must not be removed. The person installing a corded/chained blind/curtain must attach a label to it, with the name and contact details of the person/company responsible for the installation.
Blinds, Curtains & Veri Shades are warranted to be free from manufacturing defects for a period of up to 2 years.
Any hardware used on the product (such as mechanisms, screws, headrails, cords, chains, motorised devices) is warranted to be free of manufacturing defects for a period of 1 year.
Stainless steel hardware is warranted to be free of manufacturing defects and moisture related defects (rusting, oxidising etc.) for a period of 3 years.
Any paint/stain/lacquer used on the product is warranted to be free of defects, including cracking, peeling and hazing for a period of 2 years. The timber under a stained or clear lacquer finish is subject to change of colour, from influences beyond human control. This change in colour is expected, and cannot normally be claimed as a defect under warranty.
Flyscreens have a 3 months warranty, Safety doors up to 7 years & Security doors up to 10 years.
Any hardware used on the product (hinges, locks, handles etc) is warranted to be free of manufacturing defects for a period of 1 year.
The warranty only covers materials and manufacturing defects and does not include damage done to the product by the customer or third party.
The warranty does not include any marks or dents unless discovered upon immediate receipt from the warehouse.
To keep your product in the best condition possible, some maintenance will be required. The materials used to manufacture your binds and screens are of the highest quality, which helps to ensure a product with great longevity, and with a small amount of care to counteract the effects of the environment it should remain in excellent condition. The environment in which the product will be located in has a great impact on the lifespan of the blinds and screens, and the harsher the environment the more care must be taken to counteract it. Environmental conditions such as coastal or marine environments (including the proximity of rivers and even swimming pools), industrial areas and even urban areas all contain conditions in varying degrees that affect the lifespan of blinds and screens.
Fabric and Motorisation: Supplier’s terms and conditions.
Sunlight Products must be given the opportunity to repair any damaged or faulty goods. All claims for damage MUST be reported to Sunlight Products Pty Ltd office within 72 hours of receipt, otherwise liability may not be accepted.
Where a remake of a product is requested, this will be invoiced. Upon return to Sunlight Products Pty Ltd of the original goods, they will be inspected. If it is established to be a supplier or manufacture error, Sunlight Products Pty Ltd will issue a credit.
All warranty work is carried out on Sunlight Products Pty Ltd premises. Transport back to Sunlight Products Pty Ltd premises and return to you, the Customer is not included in the warranty. The warranty only includes rectification of the problem; all other costs are excluded.
Sunlight Products Pty Ltd will not be liable for any additional damaged caused in transit due to poor packaging by the customer.
The Customer shall inspect the Goods on delivery for all shutters, custom made products, componentry and fabric, notify Sunlight Products Pty Ltd within 72 hours of any alleged defect, shortage in quantity or damage.
The Customer shall afford Sunlight Products an opportunity to inspect the goods within a reasonable time following delivery if the customer believes the goods are defective in any way. If the customer shall fail to comply with these provisions the goods shall be presumed to be free from any defect or damage.
Our goods come with Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For defective Goods, which Sunlight Products Pty Ltd has arranged in writing that the Customer is entitled to reject, Sunlight Products Pty Ltd liability is limited to either Sunlight Products Pty Ltd discretion replacing the Goods or repairing the goods except where the Customer has acquired goods as a consumer within the meaning of the Trade Practices Act 1974 Commonwealth or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the goods, repair of the goods or replacement of the goods.
Please choose carefully, as refunds or credits are not provided if you have simply changed your mind or made a wrong selection. We recommend checking your order carefully before placing your order for manufacture or supply.
CUSTOM MADE PACKAGING AND DELIVERY
All products are priced as PICK UP. Any freight or packaging will incur an additional cost. Any extra packaging required by the customer’s courier to pick up goods at Sunlight Products Pty Ltd premises attracts an additional cost.
Goods will not be accepted for return other than in accordance of above. At the sole discretion of Sunlight Products Pty Ltd delivery of the goods shall take place when:
The Customer takes possession of the goods at Sunlight Products Pty Ltd address, or the customer takes possession of the goods at the customer’s nominated address (in the event that the goods are delivered by Sunlight Products Pty Ltd or Sunlight Products Pty Ltd nominated carrier). Sunlight Products Pty Ltd sole discretion costs of delivery are:
- included in the Price; or
- in addition to the Price; or
- for the Customer’s account
The Customer shall make all the arrangements necessary to take delivery of the goods whenever they are tendered for delivery. In the event that the customer is unable to take delivery of the goods as arranged then Sunlight Products Pty Ltd shall be entitled to charge a reasonable fee for delivery. Delivery of the goods to a third party nominated by the customer is deemed to be delivery to the customer for the purposes of this agreement.
If the customer requests the seller to leave goods outside the seller’s premises for collection or to deliver the goods to an unattended location then such goods shall be left at the customer’s sole risk (written authorisation is required from customer).
Sunlight Products Pty Ltd may deliver the goods by separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions. The failure of Sunlight Products Pty Ltd to deliver shall not entitle either party to treat this contract as repudiated and Sunlight Products Pty Ltd shall not be liable for any loss or damage whatsoever. Due to failure by Sunlight Products Pty Ltd to deliver the goods (or any of them) promptly or at all, where due to circumstances beyond the control of Sunlight Products Pty Ltd
Cut length charges apply
Vertical drape fabric $10.00 per cut
Roller fabric $15.00 per cut.
Slitting of Sunlight Products fabrics to 100mm, 89mm or 63mm, is free of charge.
Note: When ordering 63mm fabric, please specify clearly how many metres of 127mm are required to be slitted in half.
While every attempt is made to supply single orders in the same dye lot, it cannot be guaranteed that a matching dye lot can be supplied at a later date. Variations in dye lot can occur with each new shipment from the manufacturer. It is the responsibility of the customer before cutting to ensure that any variation in dye lot is acceptable.
Samples: as dye lots vary from shipment to shipment, samples provided can only be used as a close indication of colour exact match may not be possible.
Roller fabric cut length
Fabrics in cut lengths are not returnable unless faulty. Minimum order – is 1 metre; then in 500mm increments only. Any orders received for quantities other than these standards, will automatically be taken up to the closest increment above.
IMPORTANT! Before cutting any fabric, please ensure that you have been supplied the correct fabric and colour. Except where the fabric is faulty, returns cannot be accepted once the fabric is cut.
Fabric less than full rolls will not be accepted and slit fabric only by arrangement. Fabric already cut into slats or 63mm width fabric will not be accepted for credit.
Componentry less than full packs will not be accepted only be arrangement.
Goods returned to Sunlight Products Pty Ltd for credit, other than faulty or incorrectly supplied, will attract a $35.00 restocking fee. If goods are returned on Sunlight Products Pty Ltd freight account refer to delivery charges on pages 8-11 for cost to be added to the $35.00 surcharge. Large volume returns will attract an additional freight charge. All returns must be packaged adequately to prevent damage.
Attract a 50% surcharge and are not returnable.
The warehouse will complete and give you a return form. You need this for a credit to be raised if products have been brought back to Sunlight Products Pty Ltd in person.
All returned goods must be brought to Sunlight Products Pty Ltd warehouse for processing.
For credits to be issued the invoice or picking slip number for the item must be provided
All products returned must be in original (or equivalent) packaging. Sunlight Products Pty Ltd reserves the right to deny any credit claim on returned goods that are improperly packaged by the customer and damaged in transit.
A packaging fee will be charged where other than the standard ex-factory wrapping is required.
Refer to terms and conditions for packaging charges on pages 8-11 for costs.
Third party will attract an additional fee of $10.00. Residential will attract an additional fee of $20.00.
If address is in SA, WA, NT or TAS you will need to contact the office as price is POA.
Awning deliveries are POA.
Fabrics, components and long lengths will all incur delivery charges and surcharges.
Refer to terms and conditions for delivery charges on pages 8-11 for costs.